Protect your customers against loss of access to their wallets
CoinCover Recover: the crypto market’s most widely used recovery solution for non-custodial wallets. Designed from the ground-up to drive customer acquisition and revenue, and reduce operational overheads.
POWERING LEDGER RECOVER SINCE 2023
Seed phrases can be daunting to crypto investors
20% of Bitcoin is locked and inaccessible due to lost access to wallets.
The fear of permanent loss of access to funds holds investors back: self-custody can be seen as daunting and risky.
ID-based seed phrase protection removes these barriers, and gives your customers the ability to quickly regain access to their assets.
20% of Bitcoin is locked and inaccessible due to lost access to wallets.
The fear of permanent loss of access to funds holds investors back: self-custody can be seen as daunting and risky.
ID-based seed phrase protection removes these barriers, and gives your customers the ability to quickly regain access to their assets.
Ultra-secure. Crypto-native. Cloud enabled.
Secure, scalable services
Turnkey automated onboarding, identity validation & verification: proven at retail scale with enterprises handling high volumes of users.
Secure encryption key generation eliminates the need to build internal key creation processes.
A world-class encryption & decryption engine manages cryptographic algorithms for securing sensitive data.
Secure storage: deep, segregated storage capabilities, with geo-flexible security for enhanced data resilience.
Boost revenue, reduce costs
Provide peace of mind: give your customers complete comfort that they will never lose access to their crypto, driving loyalty and usage.
Create a new revenue stream by offering seed phrase protection as a subscription or pay-per-use.
Remove operational overheads: automated seed phrase recovery removes the operational cost of locked wallets.
Strengthen regulatory compliance with protections that demonstrate commitment to customer care.
Ultra-secure. Crypto-native. Cloud enabled. Powering Ledger’s Recover product since 2023.
Human-led recovery: expert 24/7 emergency support precisely when you need it the most.
CoinCover takes the Ledger customer through a KYC process, used to re-verify their identity when the seed phrase needs restoring.
An encrypted version of the customer’s recovery phrase is divided into three fragments on their hardware wallet.
Each encrypted fragment is securely transferred to an independent third party, one of which is CoinCover.
Two of the three fragments are required to restore access to the wallet.
Restoring access to a wallet
CoinCover carries out a KYC of the Ledger customer, reinforced by a KYC undertaken by an independent third party.
Additional checks are carried out by Ledger on their customer’s status.
If a check fails, CoinCover manually investigates the Ledger customer over a live channel to verify their identity.
When the checks are passed, two of the three fragments are released back to the Ledger customer’s hardware wallet, and access is restored.